J-30 → J-21
Visit and audit
An 80-point audit: general condition, equipment, safety, electrical compliance, wifi, bedding, rental potential. You receive a written report with costed recommendations and a revenue estimate.
Owners
Your property sits empty, or it eats your weekends.
Both situations are expensive. We take on the full short-term rental cycle — marketing, operations, reporting — and you have nothing left to follow. Your property is entrusted to company directors, not to a middleman.
What we take on
Eight areas, no blind spots.
Each area carries a quantified commitment. We publish only thresholds we meet from the very first property.
Bringing it to market
Property audit with costed recommendations, professional photo shoot, listing written and optimised in French and English, platform accounts created and configured, multi-channel publication, house rules and welcome book.
Commitment Live within 15 days of signing
Revenue management
Pricing reviewed daily against season, city events, competition and booking window. Minimum stay rules, targeted promotions, arbitration between channels. Nobody sets a price by hand.
Commitment Weekly pricing review
Sales and bookings
Enquiries answered, guests selected and vetted, rental contract, payment, deposit, cancellations and platform disputes handled. We turn down a stay when the plan does not suit the property.
Commitment First reply < 30 min by day, < 2 h overnight
Welcome, day and night
Personal check-in at any hour, tour of the property, keys handed over, assistance throughout the stay, check-out and photographic inventory. A night flight is still a flight we meet.
Commitment 100% of arrivals welcomed in person
Cleaning and linen
Professional cleaning before and after each stay, room-by-room checklist, hotel linen and partner laundry fully managed, consumables restocked, mid-stay cleaning optional. The housekeeper signs off every turnover.
Commitment Photo quality check at every turnover
Maintenance
Technical cover day and night, a vetted network of plumbers, electricians, pool and air-conditioning technicians and gardeners. Minor repairs included under a threshold, quotation approved beyond. A per-property history, visible in your portal.
Commitment Response < 4 h on a blocking incident
Compliance and security
Police registration for every guest, identity verification before arrival, insurance cover during the let, inventory and furniture checks. Crisis management is a written protocol, not improvisation.
Commitment Declaration filed on the day of arrival
Reporting
A portal open at all times: calendar, bookings, revenue, costs, inventory photographs. Detailed monthly statement, rent paid out, annual summary for your accountant.
Commitment Statement by the 10th of the following month
The Marrakech market
Four kinds of operator, four weaknesses.
| Type of operator | Its weakness | Our answer |
|---|---|---|
| The individual manager, the friend on the ground | No structure, no insurance, no reporting, unavailable. | Registered company, written commitments, owner portal, cover day and night. |
| Estate agencies that also manage lettings | Letting is a side service, with no revenue management. | A single trade, dynamic pricing tooled and reviewed weekly. |
| High-volume concierge companies | Standardisation, staff turnover, uneven quality. | A deliberately limited portfolio, a dedicated housekeeper, photo quality checks. |
| International villa rental brands | Decisions taken remotely, weak local responsiveness, high commissions. | Founders based in Marrakech, decisions taken on the spot. |
How it unfolds
From the first meeting to the first night booked.
Thirty days, six dated stages.
J-21
Management agreement
The management agreement is signed, documents collected, keys handed over, a joint photographic inventory drawn up.
J-20 → J-10
Bringing the property up to standard
Works and purchases you have approved, home staging, linen supplied, welcome kit, smart lock and backup key box, house guide.
J-10
Photo shoot
Twenty-five to forty shots in natural light, table laid, beds made, pool cleaned, plus a vertical video for social media.
J-7 → J-3
Going to market
Listings written in French and English, published across platforms, pricing grid configured, a page created on this site, your portal access handed over.
J0
Live
The property is on the market. A call at day 7, day 30, then every month.
Our commitments
Written, quantified, part of the agreement.
| Commitment | Threshold |
|---|---|
| Response to a booking enquiry | < 30 min, 8am–10pm · < 2 h overnight |
| In-person guest welcome | 100% of arrivals, day and night |
| Response to a blocking incident | < 4 h |
| Response to a non-blocking incident | < 48 h |
| Guest registration filed with the authorities | On the day of arrival |
| Monthly statement and owner payout | By the 10th of the following month |
| Deposit released | < 7 days after departure |
| Photo quality check after cleaning | 100% of turnovers |
The monthly statement
What you receive before the 10th of every month.
Period — March
Villa Olivastre · PLM-01
Issued on the 8th
- 24 / 31 Nights booked
- 77 % Occupancy
- MAD 6,188 Average nightly rate
- 4,9 / 5 Average rating
| Rental income collected | MAD 148,500 |
|---|---|
| Cleaning fees recharged | MAD 9,600 |
| Management commission (22%) | -MAD 32,670 |
| Cleaning and laundry | -MAD 9,600 |
| Consumables and guest welcome | -MAD 1,850 |
| Maintenance — pool pump replacement | -MAD 2,400 |
| Tourist tax remitted | -MAD 1,120 |
| Paid to the owner | MAD 110,460 |
Every cost is backed by an invoice available in the portal. The inventory photographs from each departure are archived there.
The packages
A commission, nothing else.
Signature
Villa or riad
22 % of rental income collected
- In-person welcome, day and night
- Covered by the guest cleaning fee
- Photo shoot included
- On request, charged to the guest
Privilège
Exceptional villa, estate, high-revenue property
22 % of rental income collected
- In-person welcome day and night, with a dedicated host
- Included, with a dedicated housekeeper
- Photo, video and 3D virtual tour included
- Recruitment and supervision included
Commissions excluding tax, calculated on rental income collected, excluding cleaning fees recharged to the guest.
The questions you are asking
Answered one by one.
I am not in Morocco. How do I know what is happening in my property?
Your portal is open at all times: calendar, bookings, revenue, costs, and the inventory photographs taken at every departure. The monthly statement arrives before the 10th. And you have the founders’ direct line.
I have already been let down by a concierge company.
It is the sentence we hear most often. Our commitments are written, quantified and published on this site. The agreement provides for their breach. We deliberately limit the portfolio so that we remain able to meet them.
What will this actually cost me?
A commission on the rental income collected, excluding cleaning fees, according to the package chosen. No monthly subscription, no hidden fees. Costs incurred for your property appear line by line in the monthly statement.
Can I still use the property myself?
Yes. You block your own weeks in the portal calendar. We simply advise avoiding periods of high demand — Christmas, New Year, Easter — or accepting the cost, which we quantify for you in advance.
What about Moroccan regulations?
We determine the applicable regime property by property during the audit and have it validated locally. Police registration is filed on the day of arrival for every stay. We do not give legal advice: we work with a Marrakech business lawyer and chartered accountant.
How long is the commitment?
Twelve months — long enough to go through a full season and judge on figures rather than impressions. The agreement then renews year by year.
Two minutes
What could your property earn?
The calculator gives an annual income range, a projected occupancy rate and a season-by-season breakdown. The result appears immediately.
Or let us meet
At the property or by video call. We reply within 24 working hours.