Operations coordination
Turnover scheduling, guest messaging, coordination on the ground and owner reporting. This is the person who knows, at any hour, where every property stands.
The house
The people who do the work.
We do not publish our team members’ surnames or photographs: that is the other side of the confidentiality charter they sign. Here, however, is exactly who does what.
Head housekeeper
The standard of cleanliness, the photo quality check before every arrival, linen management and supervision of the cleaning staff. No arrival is approved without her sign-off.
Housekeeping staff
Turnovers, following a room-by-room checklist, photographed and time-stamped. One member of staff for six to eight properties, never more.
Maintenance technician
Routine maintenance and on-call cover. Plumbing, electrics, pool, air conditioning. Beyond that scope, the vetted network of tradesmen takes over.
Host and driver
Arrivals, departures and transfers. Fluent French required, English welcome, a driving licence, impeccable presentation.
Night cover
A line answered from 10pm to 8am, on internal rotation. First-line response, escalation to the founders under a written protocol.
Our rules
What we require of everyone.
- Fluent French required for every role in contact with guests and owners.
- A confidentiality charter signed by every member of staff: absolute confidentiality about guests’ identities, no photographs, no social media.
- An induction covering cleaning standards, the welcome protocol, handling difficult situations and first aid — run by Laurent Frydlender.
- Every member of staff registered with the Moroccan social security system, without exception, and paid above the local market.
- A dedicated, discreet uniform, a name badge, a soberly marked vehicle.
Looking to join the house?
We recruit as the portfolio grows. Write to us with your background and availability.